Returns:
Due to the hard work and labor required to custom make the majority of our products, all sales are final. However, we do allow for returns. Returns will be honored up to 30 days after the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is no returns for personalized items.
We want you to feel comfortable and confident when shopping at Perfect Lifes, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. If 30 days have gone by since your received, unfortunately, we cannot offer you a refund or exchange.
Cancellation Policy:
We want your order to be made just the way you want it! Check spelling, dates, addresses, and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 6 hours after we receive the payment. Therefore, any cancellations after that time will incur a 35% material and processing fee.
For orders that have already been shipped, we cannot cancel the order for you, if you need to cancel the order, please contact service@zlatofashion.com within 24 hours of placing the order, otherwise our return process will apply.
How to Return a product?
- If you decided to return your product, please contact us firstly, we would more than happy to assist you! You can either send an email to service@zlatofashion.com or live chat on our website zlatofashion.com. Items returned without authorization will not be accepted. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- After contacting us, we'll update you about the instructions on how to start the return process. In that case, please write “Perfect Lifes Spiritual Crystals & Personalized Jewelry” on your package and send us a tracking number that indicates you sent the post. Otherwise, we, unfortunately, won't be able to track your package and won't be able to guarantee to start to refund process. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
- If you have not received your product although your postal company claims your product is “delivered”, it is not our responsibility. We cannot provide a refund in this case. But your happiness is our first priority, and depending on the case, we can offer a coupon to order something from our shop or we can re-send your product.
Refunds:
Sale Items:
Sale items are not eligible for refunds. Sale items include any orders bought with promo codes, coupon codes, or sales. All orders that have any codes applied will be considered as final sale.
Orders with a promotional code applied either given by our newsletter email, newsletter pop-up, or any of our promotional platforms are considered sale items - any orders using these codes will be valid for only an exchange or store-credit. We will not issue a refund for these items.
Personalized Products:
Due to the inability to resell personalized products, a 35% restocking fee may be charged or deducted from the amount refunded if you request to cancel/return your order after the production phase has started. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Damaged or worn merchandise or products with labels removed will be sent back to the customer.
Perfect Lifes will charge a 35% restocking fee for the return or exchange of the below items：
- Book with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Items that are customized with 18K/22K/24K Gold Vermeil
- Any cancellations after 6 hours after we receive the payment
How do I get my refund? (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You can receive a full or partial refund only in the following cases:
- If you decide to return the product in unused condition and in its original packaging within 30 days from the delivery date.
- If your product arrived damaged. You are responsible to inform us within 2 working days from the date you received it and send us a photo or video.
- If your order received the wrong product/size/color, you are responsible to inform us by providing a photo or video.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at service@zlatofashion.com.
I want to exchange my item (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@zlatofashion.com and we will direct you to where your item will be sent.
How about the shipping costs?
To return your product, you should contact to service@zlatofashion.com.
Please note that you will be responsible for paying for your own shipping costs for returning/receiving your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Incorrect Item Received:
If the item you received is incorrect, contact us immediately. We will have the correct item shipped to you free of charge. Photo evidence of the received item may be required.
Damaged Item:
If the item you received becomes damaged or broken due to our error, contact us immediately. We will have a new replacement of the item shipped to you free of charge. Photo evidence of the damaged item may be required.
Missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@zlatofashion.com.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Damages and issues:
We want to ensure that you are satisfied with your purchase, so it is important to inspect your order upon receipt. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately so that we can address the issue and make it right. Our goal is to provide you with high-quality products and exceptional customer service, and we appreciate your feedback to help us achieve that. You can contact us service@zlatofashion.com.
Exceptions / non-returnable items:
We want to provide you with the best service possible, which is why we have set up some exceptions to our return policy. Please take note that some items cannot be returned for various reasons. Perishable goods like food, flowers, or plants are not eligible for return due to their short shelf-life and health and safety regulations. Custom products, such as special orders or personalized items, are made exclusively for you and, therefore, cannot be returned. Personal care goods like beauty products cannot be returned due to health and hygiene concerns.
Additionally, we do not accept returns on sale items or gift cards. Sale items are usually marked down and sold at a discounted price, so we cannot offer a refund for these items. Gift cards are non-refundable as well, as they are considered a form of payment and cannot be returned once purchased.
Items without jewelry tags or that have been worn, damaged, or altered are not refundable and will be returned to the customer at their expense.
Exchanges:
We understand that at times, you may want to exchange an item for a different size, color or a completely different product. In such instances, we recommend placing a new order for the desired item and returning the original item for a refund.
To initiate the exchange process, please submit a new order for the desired item and email us the order number along with the details of the initial order that needs to be returned. We can process exchanges within 30 days as long as a new order number has been submitted for the correct items.
Please note that the returned item must be in its original condition, unworn or unused, with tags and in its original packaging, and accompanied by a receipt or proof of purchase. Once we receive the returned item, we will process the refund on the original payment method.
Disputes:
We understand that disputes with financial institutions can be a source of frustration and stress for our customers, and we want to support you through this process as best we can. Please contact us directly if you have any issues or concerns with your purchase. We will work with you to find a solution that is fair and reasonable. If the dispute escalates to the bank, we will respect their decision and comply with it, regardless of the outcome.
In the event that a customer disputes a payment with their financial institution, we will cooperate with the bank's investigation and provide any necessary documentation to support our position. If the dispute escalates and a decision is made by the bank, we will respect and abide by their decision, whether it is in our favor or the customer's. We encourage customers to contact us directly with any concerns or issues regarding their purchase before filing a dispute with their bank.
